Access Bank has informed its customers about an upcoming temporary service disruption as part of a system upgrade designed to enhance customer experience. In a notice sent out on Tuesday, the bank explained that the upgrade will occur in phases, beginning on Saturday, October 12, 2024, at 10:00 PM and concluding on Sunday, October 13, 2024, at 6:30 AM (WAT).
During this period, certain services, including the Access More app, Internet Banking, and ATMs, will experience interruptions. However, the bank reassured customers that card transactions would continue to function without issues, and its *901# USSD service would remain available for essential transactions such as funds transfers, airtime, and data purchases, as well as bill payments.
The bank stated, “In line with our continuous drive to better serve you, we embarked on a comprehensive system upgrade to optimise the functionality of our systems. During this time, there will be temporary service disruptions on our Access More app, Internet Banking platform, and ATMs. However, your card will work seamlessly, and *901# will be available for funds transfers, airtime, data purchases, and bill payments.”
Access Bank also promised to keep its customers updated about the progress of the system upgrade and the subsequent phases of the process. Once the upgrade is completed, full services across all platforms will be restored.
This system upgrade announcement comes amid ongoing concerns expressed by the Chartered Institute of Bankers of Nigeria and the Body of Banks’ Chief Executive Officers regarding the frequent criticisms directed at Nigerian banks on social media. Additionally, the Central Bank of Nigeria reaffirmed its commitment to maintaining the stability of the financial system, noting that regular stress tests are conducted to monitor and address potential vulnerabilities in banks.
